1. General Company FAQ
1-1 How long have you been in business ?
1-2 Where can I find your clothing for sale ?
1-3 Do you only sell to retailers ?
1-4 What are your sales terms ?
1-5 Do you accept American Express ?
1-6 What is your preferred method of shipping ?
1-7 Is Peppermint Bay the only line of clothing you sell ?
1-8 I am a store who has received a damaged piece of merchandise. Who should I contact ?
1-9 What is your return policy ?
1-10 What is the turnaround time for orders ?
1-11 Will you be attending [insert name here] Trade Show ?
1-12 I see the term prepack listed everywhere, but what exactly is that ?
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2 Catalog Viewer FAQ
2-1 What is this Catalog Viewer you are referring to?
2-2 How do I access this tool?
2-3 Why can't I view pictures?
2-4 I clicked View Catalog and nothing happened. Why?
2-5 How do I search for something?
2-6 Can I combine multiple search filters?
2-7 Why do I only see XX amount of items on a certain page when I know there is more?
2-8 Can't I view anything larger than thumbnail?
2-9 How do I access the slideshow feature?
2-10 Can I use images from your catalog for other purposes?
2-11 The catalog seems to have stopped responding or is very slow. Why?
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How long have you been in business ?
Peppermint Bay, a division of Sonali Corporation, has been a leading Cover-Up Resource in the Swimwear Industry for over fifteen years.
Where can I find your clothing for sale ?
Our clothing is available at Major Department, Specialty Stores, and Catalog Companies in the United States and on the Caribbean and Pacific Islands.
Do you only sell to retailers ?
Yes. Retail stores, retail catalog companies and retailers online as well.
What are your sales terms ?
Sonali Corporation accepts the following credit cards: Visa and Mastercard. Billing options such Net 30 may be available, subject to approval from Sterling Factors.
Failure to meet payment terms may result in withholding of future shipments and/or cancellation of credit terms. Past due invoices are subject to a finance charge of 1.5% per month (18% per annum). Customer will be responsible for all costs and legal fees incurred to collect unpaid invoices.
Returned checks will incur a charge of $30.00 per instance and may result in cancellation of terms.
Do you accept American Express ?
We no longer acccept American Express.
What is your preferred method of shipping ?
For orders within the continental United States we use United Parcel Service (UPS). To Hawaii, Puerto Rico, and the Virgin Islands we use USPS. All international orders are shipped to the Forwarding Agent of their choice.
Customer will be responsible for freight and all other charges for refused shipments. This may also result in cancellation of credit terms and/or advance payment for future shipments.
Is Peppermint Bay the only line of clothing you sell ?
No. Sonali Corporation has several divisions: Peppermint Bay, Peripherals, and Palm Court.
I am a store who has received a damaged piece of merchandise. Who should I contact ?
We're very sorry to hear that. All returns are handled by our Corporate Office in New Jersey. Please call 1-609-275-6410 for a Return Authorization (RA) number and we will have the item shipped back to us. All claims must be made within 7 days of merchandise receipt.
What is your return policy ?
You may return items to Sonali Corporation for a refund or credit (minus shipping and handling), however certain restrictions apply:
- Returns must be approved and given a Return Authorization (RA) by Sonali Corporation.
- Returns must be reported to Sonali Corporation within 7 days of merchandise receipt.
- There must not be any writing, pricing or any other marks on the item or the packaging.
Returns will not be accepted without a valid Return Authorization (RA) number issued by Sonali Corporation. Unauthorized returns will incur a 25% restocking fee if return is accepted.
What is the turnaround time for orders ?
If the item is in stock, the order will be processed within 2-3 business days.
Will you be attending [insert name here] Trade Show ?
For a current list of trade shows we will be attending check out the "Events Calender" on the left hand side of every page.
I see the term prepack listed everywhere, but what exactly is that ?
Almost all of the items we sell are sold in prepacks. Most of our prepacks are 1-2-2-1 (1 Small, 2 Medium, 2 Large, 1 Extra Large) or 2-2-2 (2 1X, 2 2X, 2 3X). Some items are sold as One Size only.
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What is this Catalog Viewer you are referring to?
This is a powerful tool that allows you to view large photos of everything in our current catalogs.
How do I access this tool?
Click the Retailer Access button on the menu up top.
Why can't I view pictures?
The catalog viewer is password protected. Please contact your sales rep for information.
I clicked View Catalog and nothing happened. Why?
The catalog viewer will show up in a seperate browser window. Check that your popup blocker is either off or allowing popups from our website.
How do I search for something?
Use the search button at the top of every catalog page. Once in there you can search by different ways:
Item Number - Click this box and then type in any part of the item number you want to find. Examples: You could type in 5112-9821 or 5112 or 9821.
Color - Click this box and then type in the color you want to find. Examples: Pink, Teal, White/Black.
Catalog - Click this box and then you can find all items in a particular catalog. Valid search terms for this are "Peppermint Bay" "Palm Court" "Urban Safari", or "Peripherals" without the quotes. You can use this in combination with other search terms.
Page Number - Click this box and then you can see all items from a specific catalog page. Examples: 01, 02, 03, 29, 30, etc. This is useful in combination with the Catalog search term.
Season - Click this box and then type in the year you'd like to find items from. Valid search terms for this are 2009 and 2010.
Can I combine multiple search filters?
Yes. There are certain issues that can arise, though. For example, you could filter everything by Page Number and from the Palm Court catalog. To do this you would check off Page Number and Catalog. In the search box you would put a page number and Palm Court, for example: "07 Palm Court" without quotes. This would show you every item on Page 07 of the Palm Court catalog from 2009 and 2010. You could further refine your search by checking off Season also and entering 2009 or 2010 in your search. You would not want to search by Item Number and Page Number in the same search because typing in something like 07 for Page Mumber would also give you items that have 07 in them.
Why do I only see XX amount of items on a certain page when I know there is more?
At the bottom of each page are numbers in which you can view more pictures. Each page shows 12 thumbnails at a time.
Can't I view anything larger than thumbnail?
Yes. Click the thumbnail to view it larger. Clicking it a second time will view it even larger. Clicking it a third time will close the picture.
How do I access the slideshow feature?
After clicking a thumbnail there's a slideshow button on top.
Can I use images from your catalog for other purposes?
As stated on the bottom of every catalog page, all images contained on this website are Copyright © 2005 - 2010 Sonali Corporation / Peppermint Bay. Image use outside of this website are prohibited without permission.
The catalog seems to have stopped responding or is very slow. Why?
There are many reasons this could be happening. One of them could be a large number of people trying to view the catalog at the same time. Please try back in a few minutes.
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This FAQ was last updated on April,7 2010.
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